Challenge
A government agency in Saudi Arabia struggled with slow public service delivery, inefficient legacy systems, and lack of real-time citizen engagement. The need for digital self-service portals and automated workflows became crucial.
Our Approach
E-Solutions implemented a nationwide digital transformation strategy by:
- Developing a cloud-based citizen portal, reducing paperwork by 70%.
- Deploying AI-driven chatbots, automating FAQs and service requests.
- Integrating real-time analytics, optimizing resource allocation.
- Ensuring cybersecurity compliance, protecting citizen data.
Outcome
- 50% faster service delivery, cutting processing delays.
- 100% data security compliance, reducing cyber risks.
- Higher citizen satisfaction, increasing digital service adoption.
