Challenge
A government agency in Saudi Arabia struggled with legacy IT systems that slowed down public services, increased cybersecurity risks, and limited data-sharing capabilities across departments. Citizens faced long processing times for essential services, and the agency lacked real-time data analytics to improve policy-making.
Our Approach
E-Solutions modernized the IT infrastructure by:
- Migrating government services to a private cloud, ensuring data sovereignty and security.
- Developing an integrated citizen portal, reducing paperwork and improving accessibility.
- Deploying AI-driven chatbots to provide 24/7 virtual assistance for common public queries.
- Implementing cybersecurity frameworks compliant with national regulations to prevent cyber threats.
Outcome
- 50% faster public service delivery, reducing processing delays.
- 100% compliance with cybersecurity policies, ensuring data privacy.
- 35% reduction in operational costs, cutting manual paperwork and inefficiencies.
